Woman Files Lawsuit Against American Airlines

Dozier filed a $200,000 lawsuit against American Airlines this past Monday. The young woman was on a flight from International airport to Los A 21 year old Texas native CentavaDFWAngeles, California to visit family and friends over spring break. The claim reports that Dozier was seated in an empty row and decided to take a nap while on the flight. When Dozier woke up there was a man seated in the formerly empty seat next to her who was masturbating, she immediately noticed a sticky substance in her hair as well.

Dozier began to cry and become upset but claimed to receive no help from the attendants. Dozier asked for the man to be moved back to his assigned seat but claims the staff did nothing. Instead, other passengers tried to calm the young woman down as well as verified the sticky substance in her hair as semen. As soon as the plane landed an airport employee called the police and the man was immediately arrested.

So far, representatives for American Airlines have only made a statement claiming that their staff aboard the plane took appropriate action and had the individual arrested upon arrival. The airlines has not commented on the claim that their staff did not do their job in protecting Dozier when the man moved seats during flight next to her while she was sleeping.

American Airlines is going to need to step up their crisis management for this one. The airlines has not even made a public apology to the young woman. They should be lucky that she is only filing suit for $200,000 because Dozier could be filing suit for a lot more considering the circumstances. The fact that their staff aboard did nothing to help the young woman or at least calm her down after this horrific incident is definitely going to hurt them.

This is a perfect example of how a corporation handles a crisis and it will be interesting to see what American Airlines decided to do because their single statement that they have made so far is definitely not enough.